IT Support & Network Specialist

I provide reliable IT support and network solutions that help organizations operate securely, efficiently, and without disruption. My focus is on delivering responsive technical support, maintaining stable systems, and ensuring users can work confidently with technology.

IT Support That Keeps Your Business Moving

About Shyam Rai

I am an IT Support and Network Specialist with experience supporting healthcare and enterprise environments. I specialize in troubleshooting technical issues, managing user accounts, maintaining network connectivity, and administering Microsoft 365 and core IT systems.

I take a practical, detail-oriented approach to IT support, prioritizing system reliability, security, and user satisfaction. I enjoy solving complex problems, learning new technologies, and supporting teams by making IT systems dependable and easy to use.

Core Expertise

  • Technical troubleshooting and end-user support

  • Network and system administration

  • Microsoft 365 and Active Directory management

  • Azure Administration

  • Desktop, workstation, and device support

  • IT support in fast-paced and regulated environments

Projects & Experience Highlights

A selection of hands-on IT and network projects that demonstrate my technical skills and real-world experience.

Network and Workstation Setup
Configuration and deployment of user workstations, network devices, and secure connectivity to support daily business operations.

Enterprise Desktop Support
End-user support, system configuration, software deployment, and issue resolution across enterprise environments.

Microsoft 365 Administration
User provisioning, license management, mailbox configuration, and ongoing Microsoft 365 support.

IT & Network Support Services

I provide comprehensive IT support and network administration services designed to keep systems secure, users productive, and operations running smoothly.

  • Desktop and user support, including troubleshooting, software setup, hardware assistance, and system maintenance

  • Microsoft 365 support for Outlook, Teams, OneDrive, SharePoint, access management, and permissions

  • Network configuration, monitoring, and troubleshooting, including LAN/WAN, DHCP, DNS, and connectivity issues

  • Healthcare IT support for clinical and administrative teams, including printers and workstation deployments

  • User account and access management, including security groups, permissions, and identity controls

  • Cloud service setup and support to enhance collaboration, scalability, and security

Let’s Work Together

If you’re looking for dependable IT support or technical expertise to strengthen your organization’s technology environment, I’d be happy to connect.

Shyam Rai
IT Support & Network Specialist